"Each month you’ll receive a new kit curated by one of our celebrity manicurists. Kits contains all of the polishes, professional tools, supplies, and step-by-step instructions you’ll need to create our featured look at home. Combine elements from past kits and get creative with designs of your own." At the current time the "membership" is $11.95 a month plus $4.95 shipping. Now I got the March 2013 box and don't really remember being all that impressed at the time. I didn't get another until January 2014. They sent a email stating they were upgrading their computer program and we had to resign up. Not to worry because our other information would be deleted and no one else would see it. In January I resigned with a different card. A MasterCard. A Visa was on file prior. I decided to cancel the day I received the January box. January I was also charged a different amount and shipping which prior I hadn't been. No big deal. Anyhow...February comes and I was looking over my visa account and discovered I had been charged $9.95. Oh well, I figured perhaps I didn't cancel early enough or what not and awaited my box. It never came. March I was charged again. I logged into my account and it said I was no longer a member and the MasterCard was on file. Huh why is my visa being charged... And then I looked for a phone number to call them as most subscription services have excellent customer service on the phone and this was an emergent issue as I wanted to alert them that somebody had perhaps gotten a hold of their old records and were using them (fraud) or perhaps someone was ordering and sending the boxes to a different address again fraud. No phone number. So I sent an email. I never got a response. April comes and same thing, sent another email, no response. May comes and again charged and no response. June I finally get a response after I threaten legal action and bad reviews on nail community boards. The response was "can I call you now to talk about this matter"...it was time stamped at 6:15 and it was 7:30 when I checked my email. I wrote back nicely and said yes please call me anytime after noon. I am excited to talk to you and resolve this matter. I did not hear back from anyone. However I got an email saying hooray your order has been shipped. Okay...I got my June box...but what about the last 4 months. Wait until you see Junes box...I was pissed off. Perhaps because I was already in a sour mood about these people. Then July comes. Surely they have taken care of the matter and I will not be charged...Wrong. I was this time I wrote another firm yet compassionate letter about how I am sure it is not their error, computers are horrific and that I am patiently waiting to do my review on the company to see if this issue will be resolved. I stated that I either wanted the 4 boxes I have been charged for or a full refund for the 4 months I was charged and did not receive products. I was contacted the next day and refunded for July. I had said in the email I don't mind being charged as long as I got the product. I then wrote thank you for the refund. I appreciate it. What is the status on the past boxes I was charged for. She wrote back you got March and June correct. I wrote back I got March 2013 and January 2014 and June 2014. They must have read it wrong because I got an email stating our shipping coordinator is sending out Feb, April and may's boxes to you right now. And my friends I did receive 4 shipping confirmations and tracking numbers, 3 boxes and the fourth tracking number was just a info received message and is still that way. So it was never sent out. I decided to let it go. I am happy I got the 3 boxes I have been waiting forever for. I never did get any answers to how my subscription was cancelled and the visa card isn't even on my account anymore yet it was still being charged questions, and other questions I had. I guess that will remain an enigma. Will I be charged again in August??? That is the question. So without further ado...
My boxes...now some have months on the cards and some don't. So I just guessed what was suppose to be what.
No Month: On the card there are directions for two different nail art designs. #Diamond Nails and #Shattered Glass. The Materials given were A bottle of ORLY Instant Artist Water Based Nail paint in Crisp White and ORLY Instant Artist Water Based Nail Paint in Grape. Both Full size retail for $6.50 each. Next a small packet of nail art flakes and a small packet of tiny pink diamond shaped glitters in hot pink. And last an orange stick. Now we have to guess the value of the glitters I will round up and say $1.00 each and the orange stick..$.25. Grand total for this box $15.25.
March 2014 is entitled Denim Blues. Featuring Habit Cosmetics. I was really excited after I looked up the polishes I received. Both full size from Habit Cosmetics in Blue Velvet and Belle Epoque. Both gorgeous shades of blue. They naturally strengthen nails with Myrrh extract. Myrrh is also anti inflammatory, anti-bacterial and anti fungal. So in addition to getting awesome Nail polish I finally learned what one of the wise men brought to the party. Sounds like a very useful product. Back to Nails, we also got a pack of each gold and silver zipper decals for the nails and an orange stick. Now get ready to lose your mind the bottles of nail polish sell for $18.00 each and they are only .35oz each. And yes I looked it up it is full size. Myrrh is expensive I guess. The nail decals are the brand Blue Elf Beauty Sells on amazon for $4.37 each. Grand total for this box is around $45.00. I really like the quality and colors of these polishes. They were opaque in one coat and shiny without a top coat.
In this kit I recieved a bottle of Jessica nail polish in the shade Surfer Boyz N Berry $8.40, It is a like a tiffany blue color, A package of The Creme Shop Nail Appliques #30 $5.00 is a guess because no where online sells these anymore, not even the company, A Sally Hansen I love Nails Nail pen in 310 White fine tip $5.99. A Nail Cage $1.00 on ShopMissA.com and two 3D white Bows $1.00, 2 midi rings in a silver color $1.00 and a nail scissors
June was a Pedicure box... I was none too thrilled when I had waited so long for my emails to be answered and to get a box and then I open it up to see a Pink Manicure set $1.00 (the kind you get at the Dollar Tree), A Mini Ciate polish in the color glitter pucker up pink and this tiny bottle retails at sephora for $8.00, a small jar of hot pink glitter hex shapes $1.00 and two packets of a foot exfoliate from Freeman Bare Foot the full size of 5.3 oz is $5.99 and the two sample packets are only .5 each so about $1.00 for both. . This box retailed for around $11.00. The polish is nice but I wouldn't pay $8.00 for .17 oz. Not pictured are the toe separators and plastic orange stick. Anyone know what the heck that piece of pink Styrofoam is for (the rectangular object).
No comments:
Post a Comment